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About the Author
SAP Concur is a leading cloud-based provider of integrated travel and expense management solutions. Our easy-to-use, web-based and mobile solutions adapt to each employee’s preferences and scale to meet the needs of companies large and small. No matter what size the organization, we help control costs and save time. As part of the larger SAP family, and through our experience, expertise, and partnerships, our solutions help every business run its very best.

REMINDER: Ask Me Anything (AMA) session with A.G. Lambert coming up 10/29

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Quick reminder, our next Ask Me Anything (AMA) discussion focused on the NextGen UI Expense Evolution is coming up on Thursday, October 29 (10:00am to 12:00pm PDT) with SAP Concur Senior Vice President, A.G. Lambert.


Lambert is responsible for the Product Strategy of Concur’s Expense, Invoice, Pay, Audit and Budget solutions. In this role, A.G. and his team combine feedback from customers and partners with industry trends to develop the strategic vision that drives our product development.


For more details see this article. In the meantime here are a few common questions A.G. is asked with his responses. Hope this helps spark a few questions of your own to ask during the AMA. See you there!


Q: Why did you change to the new UI?

A: Simply put, our customers asked us to. The changes were made as part of our journey to provide a user experience that is more modern, intuitive, and accessible.  


Q: When do I need to migrate to the new UI?

A: We have not yet set a final date when any remaining customers will be moved automatically. We know this may be a big change and plan to give a long run-way. Once we set a date, then customers will have at least 12 months to transition over to Next Gen UI for Concur Expense.


Q: I loved the icons. What happened to them?

A: We loved the icons too. However, after researching with thousands of customers we realized icons mean very different things to different people around the world and icons can be difficult for new/infrequent users to understand. It was also very important for us to design a new UI with accessibility in mind. This included consideration around users with low vision, dyslexia, screen readers, physical and/or motor disabilities, deaf/hard of hearing, and anxiety. Taking all of this information into consideration, we felt it was the right thing to do to remove the icons.    


Q: When will Company Billed Statement (CBS) be available?

A:  Our plan is to make this generally available in Q1 2021. We also have other exciting product changes coming in Q4’20 and Q1’21 and beyond. Please check out our recently released roadmap here and check the release notes for smaller enhancements.


Q: What changes are you making to improve the back office experience for the User Admin?  

A: We haven’t forgotten the admin roles, but wanted to focus first on the broader user population, including future improvements to the manager approval page to make it consistent with new creation UI. Enhancements to the processor and admin roles will follow the readiness of the updated UI for all creators and managers.