My advice in such cases is to ask Admin to do a remote wipe and then reinstall on your device. This has fixed similar issues for my company users. However, if it does not solve the issue then you need to raise a case with below details.
User’s mobile login:
User Mobile PIN/Password:
User device (BlackBerry Bold, iPhone, Android, etc.):
User Device OS version:
User Phone's Default Language:
What version of the mobile app is the user currently using on his/her mobile device? (Usually, the user can locate the version by looking under Settings within the app):
Screenshot of the error encountered (if any):