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Occasional Member - Level 1

Re: Concur Detect and Oversight

Oversight!

 

We had Oversight then moved to Detect to keep everything under SAP Concur. It seemed great in the beginning to have a tool that would help us move towards Auto Approvals, using the low-medium-high risk score ranking. But Detect has been a nightmare, their configuration setup is horrendous and time consuming. Simple things like "comments" do not feed into Detect. We have a laundry list of items....We have run into so many issues with Detect and to top it off, Concur support is not able to provide proper support. They are not specialized in Detect and we always have delays in support or just bad support in general. We started going straight to Appzen but they said since we purchased Detect, we have to work with SAP Concur support.  

Occasional Member - Level 1

Re: Concur Detect and Oversight


@Rman68 wrote:

Oversight!

 

We had Oversight then moved to Detect to keep everything under SAP Concur. It seemed great in the beginning to have a tool that would help us move towards Auto Approvals, using the low-medium-high risk score ranking. But Detect has been a nightmare, their configuration setup is horrendous and time consuming. Simple things like "comments" do not feed into Detect. We have a laundry list of items....We have run into so many issues with Detect and to top it off, Concur support is not able to provide proper support. They are not specialized in Detect and we always have delays in support or just bad support in general. We started going straight to Appzen but they said since we purchased Detect, we have to work with SAP Concur support.  


I would try to talk to AppZen again! Appzen reached out to me a few months back saying that they can now talk to Detect clients  directly and my expeiernce has completely changed with it. Configurations that before I was told isnt possible have been done within minutes talking directly with AppZen.

Routine Member - Level 1

Re: Concur Detect and Oversight

Hi! We are preparing to implement; however, we are looking for feedback on lessons learned. Would you be willing to chat offline?

Routine Member - Level 1

Re: Concur Detect and Oversight

Hi! I work for BD and we are looking to connect with other clients who are using Detect and hear lessons learned. We have heard, from Concur, it is relatively easy to implent but want actual experience from other companies. Would you be willing to chat offline?  

Routine Member - Level 1

Re: Concur Detect and Oversight

Are you a global company? How many currencies are you supporting today?

Occasional Member - Level 1

Re: Concur Detect and Oversight

Can you provide an update on Oversight now that you are past the implementation phase?   Curiuos also on the cost of Oversight vs. Detect.  Thank you in advance.

Occasional Member - Level 2

Re: Concur Detect and Oversight

App Zen some how detects alcohol spend at Chic - fil - A, which I think that we can all say is a false statement

Angie Patton
Fanatics
Occasional Member - Level 2

Re: Concur Detect and Oversight

We had a similar experience with "Alcohol" on a car rental.

Occasional Member - Level 2

Re: Concur Detect and Oversight

We have been a Concur Detect customer for a year.  Nice product, but it could do with some general enhancements, such as the ability to view multiple cost center allocations in the tool. Currently we are only able to see the cost center allocation for the 1st expense line. Most of our expense reports have multiple lines, and the expenses could be allocated to multiple cost centers.

Occasional Member - Level 3

Re: Concur Detect and Oversight

We are much happier with Detect than we were with Oversight. We have been able to catch/correct so much more. My suggestion is also to speak to either a Concur Detect specialist or AppZen directly as there have been enhancements that you may have missed. I spoke to someone at Concur in December and voiced one of my biggest issues that I wished was an enhancement. They told me that it was possible and made a suggestion that had not been an option at implementation.  I made the change and it has made my life so much easier. I also love the ability to add/adjust rejection notices as needed. We had a receipt issue due to an Adobe issue and I was able to reject the reports and provide the instructions on how to fix. I would have never been able to do that with Oversight. I liked Oversight but they gave me to many needles from my haystack. Detect's AI is able to differentiate and learn which provides me with the needles I really need to look at.