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Occasional Member - Level 1

Cannot login to Mobile App

I'm locked out of the mobile app again. I reset my password on my desktop. Please help!!

5 Replies
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SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Mobile App

@Cw1 you may have to submit a support ticket to SAP Concur to get help with this or reach out to your company's SAP Concur site administrator. These two options are your best bet for getting this resolved. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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Occasional Member - Level 1

Re: Cannot login to Mobile App

This just happened a couple months ago and someone was able to reset it on your end. Where would I submit a ticket? I don't even know who my Concur support rep is

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SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Mobile App

@Cw1 Give this a try. Log in to SAP Concur on the desktop. In the upper right-hand corner there is an option labeled Help. Click on this. You should see some options appear. See if there is an option that says Contact Support. 

 

Let me know if you have this option under Help.


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
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Occasional Member - Level 1

Re: Cannot login to Mobile App

I do not have that option. This happened a few weeks ago and someone from Concur reset it. Can you please refer this to someone that can help?

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SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Mobile App

@Cw1 If you can send me a private message with your full company name, I can go in and see if I can find someone at your company with Administrative permissions. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.