@Cw1 you may have to submit a support ticket to SAP Concur to get help with this or reach out to your company's SAP Concur site administrator. These two options are your best bet for getting this resolved.
This just happened a couple months ago and someone was able to reset it on your end. Where would I submit a ticket? I don't even know who my Concur support rep is
@Cw1 Give this a try. Log in to SAP Concur on the desktop. In the upper right-hand corner there is an option labeled Help. Click on this. You should see some options appear. See if there is an option that says Contact Support.
Let me know if you have this option under Help.
@Cw1 If you can send me a private message with your full company name, I can go in and see if I can find someone at your company with Administrative permissions.