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jasonjaynet
Occasional Member - Level 1
‎Mar 28, 2021 10:37 AM
‎Mar 28, 2021 10:37 AM

Can't login Android App

Every time I want to login Android App It's give me the information "Sorry, something went wrong.
We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id 0239dce0-982f-40e6-9c41-c38d8be0e786-1 for additional help."

 

But I can login  on iPhone. I don't know why

 

Screenshot_20210329-014311_Chrome.jpg

 

1 person had this issue.
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JessicaL
Frequent Member - Level 1
‎Apr 1, 2021 12:50 PM
‎Apr 1, 2021 12:50 PM

Did you try deleting the app and re-installing? Perhaps it was an older version that is no longer supported?

Jessica
Travel and Expense System Administrator
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