DavidW
Routine Member - Level 1

Reporting/Intelligence is timing out

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We have been getting a "timeout" in Intelligence since last week.  Anyone else running into this issue with their Concur reports?

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This happened 2 months ago, and Concur was able to determine a server/load balancing issue. 

Thank you in advance.

 

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DavidW
Routine Member - Level 1

Re: Reporting/Intelligence is timing out

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Thanks Grant.

That helps. We had Concur reporting services take a look and with the rebuilt reports the issues appears to have gone away.

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14 Replies
Rebecca
Occasional Member - Level 3

Re: Reporting/Intelligence is timing out

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Hi David,

We are getting this error too.  I raised a case with Concur yesterday but I'm still waiting for a response.

 

Thanks

 

Rebecca

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Community Manager
Community Manager

Re: Reporting/Intelligence is timing out

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Hi @DavidW and @Rebecca,

Thank you for bringing this issue to our attention and starting the discussion. We are always looking to improve. I have passed this message along to the right teams and will get back to you with any insights they provide.

In the meantime, if either of you still have open cases regarding this issue please send me a private massage with your company name and the case number so I can check on them for you.

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
Routine Member - Level 3

Re: Reporting/Intelligence is timing out

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Wow! 3600 second limit huh? Minutes/hours would be too easy...

ค๓๒єг ɭєє - ᴄᴏɴᴄᴜʀ ᴄᴏɴɴᴏɪssᴇᴜʀ
(っ◔◡◔)っ  ☆ Fort Worth, Texas ☆
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SAP Concur Employee
SAP Concur Employee

Re: Reporting/Intelligence is timing out

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@DavidW,

Have you opened a support ticket regarding this?

Marsha


Marsha Calfee
Director, Product Management
Data Platform & Analytics
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DavidW
Routine Member - Level 1

Re: Reporting/Intelligence is timing out

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@MarshaC

Yes, we did create a ticket.

The reply (paraphrased):

There are no issues with Intelligence. Working as expected

 

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SAP Concur Employee
SAP Concur Employee

Re: Reporting/Intelligence is timing out

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@DavidW @Rebecca, Let me see what I can find out about this. I'm assuming this is still happening??? I'll also reach out to @AshleyB to see if other customers have sent a message to her. Sorry you are having this issue.


Marsha Calfee
Director, Product Management
Data Platform & Analytics
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SAP Concur Employee
SAP Concur Employee

Re: Reporting/Intelligence is timing out

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@AshleyB could you reach out to me via Skype and let me know if you have heard from other cusotmers having this same issue?


Marsha Calfee
Director, Product Management
Data Platform & Analytics
SAP Concur Employee
SAP Concur Employee

Re: Reporting/Intelligence is timing out

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@DavidW @Rebecca, Can you give me the support ticket numbers for this incident? I need that in order to do any further troubleshooting.

Marsha


Marsha Calfee
Director, Product Management
Data Platform & Analytics
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DavidW
Routine Member - Level 1

Re: Reporting/Intelligence is timing out

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@MarshaC

I'm running a report now...and it is still timing out. Cases: 11853177 and 11860030

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