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SAP Concur, Former Employee

Re: Receipts stuck in uploding

Hi @jhoman,

 

Thanks for posting.

 

Have you created a support ticket for this issue? Our support teams would be able to help you get to the bottom of this. 

 

Anna from our support team also suggested, "Deleting the first receipt on queue is also another resolution as it may have been corrupted causing the flow of the upload." 

 

Hope that helps!

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

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New Member - Level 1

Re: Receipts stuck in uploding

I have followed the instructions and validated that I am running the latest version and have deleted the first receipt in queue and they are still NOT moving. This will be a problem for me as I DON'T have the original receipts as I don't keep the orginals when I travel.

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Occasional Member - Level 1

Re: Receipts stuck in uploding

I am havung the same issues. Reinstalled the SAP Concur app and updated my iPhone, still same issue. It looks to be a problem with processing multi-page receipts (multiple screen shots of a receipt email to include all necessary info- airfare in my case). When I include only the screen shot that includes the itemized fare in a single screen shot, the app processes it fine. I then have to add that expense to the report and add the other screen shots that include pertinent info

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New Member - Level 1

Re: Receipts stuck in uploding

I'm also having this issue recently on multiple iOS devices. I've contacted support and after refusing to provide them with my account password over email!!!!!!! I'm basically dumped on my accounting admin to sort it out.

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New Member - Level 1

Re: Receipts stuck in uploding


receipts stuck uploading on iPhone 11 Pro for the last two weeks.  Worked fine September to October and half of November.

 

i deleted the Concur App and reinstalled it.  Took new receipt snapshot and then receipts so uploading 153K of 153K but never finishes upload.

 

I also tried deleting receipts 

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SAP Concur Employee
SAP Concur Employee

Re: Receipts stuck in uploding

Hi @Lundy ,

 

Thank you for reaching out.

 

We have current issue similar to receipt stuck on analyzing. Kindly open a support case so we link them to the correct ticket that is being worked on by our R&D team. On the case, please add screenshot showing the receipt still being analyzed, was the receipt captured via ExpenseIt camera icon or Receipt camera icon and approximate date and time the receipt was captured.

 

Once you have the case created, kindly email me the case number so I can assign it to one of our Support team.

 

Thank you and Regards,

AnnaDizo

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New Member - Level 1

Re: Receipts stuck in uploding

@AnnaDizo 

 

I wish you all could provide a solution we could follow in your post.

 

I have the same problem and I think everyone is describing it sufficiently.

 

why do you need screenshots?

 

Just tell us what the fix is.  Gotta believe the fix is similar for us all.

 

BTW,  deleted the first receipt .. no change.   Already had the latest version.

 

if there’s part of this app we can’t depend on, we need to know.

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Occasional Member - Level 1

Re: Receipts stuck in uploding

I think I have determined the problem and solution.  I noticed that all of my single-page receipts uploaded immediately while the multi-page ones did not.  Apparently that feature doesn't work anymore.  

 

The solution:

  1. delete all of the multi-page receipts stuck in uploading
  2. switch to single page mode and stack the related receipts side-by-side
  3. frame the picture around both receipts while ignoring the auto box
  4. pull the autobox corners to the outer edges of the combined receipts
  5. Select Done and the app will autorecognize the price and immediately upload the receipt upon confirmation
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New Member - Level 2

Re: Receipts stuck in uploding

Same problem 2020-03-02.  Up-to-date Android phone and app

 

No multi-page reciepts.  Stuck in 'Analyzing Receipt'.  I am unable to delete the reciepts; I even tried uninstall/reinstall

 

Have filed ticket

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New Member - Level 2

Re: Receipts stuck in uploding

Support replied and said that Concur is down in a larger context and that they will share more information when it becomes available