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Lundy
Occasional Member - Level 1

Receipts stuck in uploding

I have had numerous receipts I have attempted to upload on ExpenseIt that have been stuck “uploading” for days.

How can I resolve this ?

3 Replies
JessicaL
Routine Member - Level 2

Re: Receipts stuck in uploding

Hello,

I've had a few users with this issue in the app - we had them uninstall and re-install. That seemed to work for them.

Best,

 

Jessica Lynch
Associate Accountant & Travel Manager
DavidW
Routine Member - Level 1

Re: Receipts stuck in uploding

We had 3 users with the issue yesterday. They were on androids.

We deleted the app and started the install process again. That solved the issue 

for all of them.

There was an update done on 2/8, so we believe that had a "fix".

SAP Concur Employee
SAP Concur Employee

Re: Receipts stuck in uploding

Hi @Lundy  @JessicaL  @DavidW ,

Good day. 

Before the January release (9.65), please ensure that the operating system on all user devices has been updated to at least iOS 11 and on Android,  least API 23 (v6.0).

Kindly refer to the January Release Notes:

https://www.concurtraining.com/customers/tech_pubs/MobileDocs/ReleaseNotes/2019/MOB_2019_01(Jan)_cli...

 For SAP Concur mobile app – I  encourage keep operating systems (and devices, if possible) current.

Thank you,

AnnaDizo