Hi @etackett ,
I believe that you are doing the upload via the ExpenseIt. Kindly save a copy of your receipt. Uninstall and reinstall the app makinf sure that you have the current app version installed on your device.
iOS: 9.65 app version
Android: 9.65.2 app version.
Let em know the result.
We had 3 users with the issue yesterday. They were on androids.
We deleted the app and started the install process again. That solved the issue
for all of them.
There was an update done on 2/8, so we believe that had a "fix".
I have 7-8 receipts that have been in perpetual upload mode for a couple of weeks. I uninstalled SAP Concur for iphone and tried to reinstall it. It is not compatible with my old 4S phone. :-( Not good.
Thanks for the tip! We've been experiencing intermittent issues with our field guys' apps in the reverse; image uploads completing but not transferring to the webpage for office personnel to see. We'll try this to fix.
Hi @digiroo2 ,
Before the January release (9.65), please ensure that the operating system on all user devices has been updated to at least iOS 11 and on Android, least API 23 (v6.0).
Kindly refer to the January Release Notes:
For SAP Concur app – kindly keep your operating systems updated (and devices, if possible) current.
We have experienced the same issues with the Android version. (5 occurences since the issues started)
In addition to what you've recommended, we approached it slightly different. We cleared the application data for the SAP Concur app. Seemed to work well.
HOW TO RESET SAP CONCUR APPLICATION on ANDROID
Tested on Android version 8.0.0 & Android version 9
I hope this information is useful to others until the issues have been worked out.