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SAP Concur Employee
SAP Concur Employee

Re: Receipt Images Not Loading in APP

Hi @etackett ,

I believe that you are doing the upload via the ExpenseIt. Kindly save a copy of your receipt. Uninstall and reinstall the app makinf sure that you have the current app version installed on your device.

iOS: 9.65 app version

Android: 9.65.2 app version.

Let em know the result.

Regards,

AnnaDizo

 

 

DavidW
Routine Member - Level 1

Re: Receipt Images Not Loading in APP

We had 3 users with the issue yesterday. They were on androids.

We deleted the app and started the install process again. That solved the issue 

for all of them.

There was an update done on 2/8, so we believe that had a "fix".

digiroo2
New Member - Level 1

Re: Receipt Images Not Loading in APP

I have 7-8 receipts that have been in perpetual upload mode for a couple of weeks. I uninstalled SAP Concur for iphone and tried to reinstall it. It is not compatible with my old 4S phone. :-( Not good.

Jen2019
Occasional Member - Level 1

Re: Receipt Images Not Loading in APP

Thanks for the tip! We've been experiencing intermittent issues with our field guys' apps in the reverse; image uploads completing but not transferring to the webpage for office personnel to see. We'll try this to fix.

SAP Concur Employee
SAP Concur Employee

Re: Receipt Images Not Loading in APP

Hi @digiroo2 ,

Before the January release (9.65), please ensure that the operating system on all user devices has been updated to at least iOS 11 and on Android,  least API 23 (v6.0).

Kindly refer to the January Release Notes:

https://www.concurtraining.com/customers/tech_pubs/MobileDocs/ReleaseNotes/2019/MOB_2019_01(Jan)_cli...

 For SAP Concur app – kindly keep your operating systems updated (and devices, if possible) current.

Thank you,

Anna Dizo

 

davidc
New Member - Level 2

Re: Receipt Images Not Loading in APP

Hi @DavidW,

 

We have experienced the same issues with the Android version. (5 occurences since the issues started)

 

In addition to what you've recommended, we approached it slightly different. We cleared the application data for the SAP Concur app. Seemed to work well.

HOW TO RESET SAP CONCUR APPLICATION on ANDROID

Tested on Android version 8.0.0 & Android version 9

  1. Unlock your phone
  2. Open Settings: Swipe down from the top down and tap on the gear icon at the top right
  3. Scroll down and tap “Apps”
  4. Scroll down (close to the bottom) and tap “SAP Concur
  5. Tap “Storage”
  6. Tap “Clear Data”
  7. Reopen SAP Concur and login. Retry the receipt submission process.

I hope this information is useful to others until the issues have been worked out.

 

Cheers!

David C.

Highlighted
kranhorn
New Member - Level 1

Re: Receipt Images Not Loading in APP

I did some experimenting and determined the cause of the upload stalling, at least for me, was multi-page receipts. Any time I uploaded a single page, it immediately asked to confirm the amount, and then went into uploading as usual (less than a minute to process). When I attempted to upload multiple pages, the amount confirmation never popped up, and it started the endless upload cycle instead, taking over a few hours. I tried this on the same receipt several times and repeated the issue.

 

This is a real pain especially if you have a second page clarifying the difference paid in different currencies, or want to attach a credit card confirmation! For now, I'll only use ExpenseIt on Concur for one page receipts, and will hold on to the additional pages for auditing purposes. If totally needed, one can always do it the old fashioned way.

 

I'll also note that I found it makes a world of difference to use a darker background, and to keep the little rectangular auto-select option on.

SAP Concur Employee
SAP Concur Employee

Re: Receipt Images Not Loading in APP

Hi @kranhorn ,

Good day.

This issue is existing and has been escalated to our R&D. This is planned to be fixed on the 9.75 release. 

You can open a case via the Support Portal so we can link it to the ticket and be updated once it is resolved.

 

Thank you,

AnnaDizo