Hi @etackett ,
I believe that you are doing the upload via the ExpenseIt. Kindly save a copy of your receipt. Uninstall and reinstall the app makinf sure that you have the current app version installed on your device.
iOS: 9.65 app version
Android: 9.65.2 app version.
Let em know the result.
We had 3 users with the issue yesterday. They were on androids.
We deleted the app and started the install process again. That solved the issue
for all of them.
There was an update done on 2/8, so we believe that had a "fix".
I have 7-8 receipts that have been in perpetual upload mode for a couple of weeks. I uninstalled SAP Concur for iphone and tried to reinstall it. It is not compatible with my old 4S phone. :-( Not good.
Thanks for the tip! We've been experiencing intermittent issues with our field guys' apps in the reverse; image uploads completing but not transferring to the webpage for office personnel to see. We'll try this to fix.
Hi @digiroo2 ,
Before the January release (9.65), please ensure that the operating system on all user devices has been updated to at least iOS 11 and on Android, least API 23 (v6.0).
Kindly refer to the January Release Notes:
For SAP Concur app – kindly keep your operating systems updated (and devices, if possible) current.
We have experienced the same issues with the Android version. (5 occurences since the issues started)
In addition to what you've recommended, we approached it slightly different. We cleared the application data for the SAP Concur app. Seemed to work well.
HOW TO RESET SAP CONCUR APPLICATION on ANDROID
Tested on Android version 8.0.0 & Android version 9
I hope this information is useful to others until the issues have been worked out.
I did some experimenting and determined the cause of the upload stalling, at least for me, was multi-page receipts. Any time I uploaded a single page, it immediately asked to confirm the amount, and then went into uploading as usual (less than a minute to process). When I attempted to upload multiple pages, the amount confirmation never popped up, and it started the endless upload cycle instead, taking over a few hours. I tried this on the same receipt several times and repeated the issue.
This is a real pain especially if you have a second page clarifying the difference paid in different currencies, or want to attach a credit card confirmation! For now, I'll only use ExpenseIt on Concur for one page receipts, and will hold on to the additional pages for auditing purposes. If totally needed, one can always do it the old fashioned way.
I'll also note that I found it makes a world of difference to use a darker background, and to keep the little rectangular auto-select option on.
Hi @kranhorn ,
This issue is existing and has been escalated to our R&D. This is planned to be fixed on the 9.75 release.
You can open a case via the Support Portal so we can link it to the ticket and be updated once it is resolved.
Thanks for posting!
The issue you are describing is different than the one being addressed in this thread. For your issue, I suggest creating a support ticket. You can do so in one of two ways:
I hope this helps!