Utilizing User Support Desk

[#1]

User Support Desk (USD), is a paid SAP Concur service that many companies add to receive first-level technical support.

To find out if your company has User Support Desk:

1: Sign in to your SAP Concur profile. 

2: Click ? icon in the upper-right then “Contact Support”

3: If your company has USD, you’ll be taken to the User Support Desk Portal

• If your company has USD, you’ll be taken to the User Support Desk Portal
  Here you can find phone numbers, create a case online or use the chat feature with a support representative.

• If you do not see "Contact Support", your company does not have User Support Desk. However, you can still find answers to frequently asked questions in the Support and FAQs section of the SAP Concur Community, or find helpful resources by navigating to the ? icon in your Concur solution where you will find our Knowledge Base articles, as well as Interactive Help (Concur User Assistant by Walkme).

[SebastianIT]

Hello SAP Concur,
I have problem with one of our user. Her name is Soňa Chrástová. And she have account at your site for checking prices for traveling and contacts for hotels.
But sadly she cant log in any more. I know i need to contact SAP Concur Admin, but we dont have any.

I am from our IT department, and trying to figured out what is wrong with her account, is there any way you can help me with her problem?

I am from Czech Republic. Linde Gas a,s.

Please kindly email me on my address sebastian.carroll@linde.com

thank you for your advice and help.

[DaveBMulholland]

Hello - Monday I bought a ticket to Dallas and got a receipt but it still shows up in Concur as pending transaction. How can I make sure the ticket is purchased or did I miss a step? 

[mattlarsen]

hello,

this only works if you can sign in.  i cant sign in as it is asking for a password that i know is correct and it tells me it is wrong.  i also do not have the option for my card and pin any longer and when i reset my password i dont get the email it says it sent me.  it says go to my administrator for assistance if i dont get the email but i dont have a clue who that is.