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About the Author
I have two decades of experience in digital marketing with a focus on helping customer realize the value of their purchase in both B2B and B2C environments. I started my journey here at SAP Concur working on the TripIt marketing team. Now part of the SAP Concur Marketing team, I focus on building content and programs to help our users and customers get the most out of our solution and have the best experience possible.

Utilizing User Support Desk

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User Support Desk (USD), is a paid SAP Concur service that many companies add to receive first-level technical support.

To find out if your company has User Support Desk:

1: Sign in to your SAP Concur profile. 

2: Click ? icon in the upper-right then “Contact Support”

3: If your company has USD, you’ll be taken to the User Support Desk Portal

 

  • If your company has USD, you’ll be taken to the User Support Desk Portal
    Here you can find phone numbers, create a case online or use the chat feature with a support representative.
  • If you do not see "Contact Support", your company does not have User Support Desk. However, you can still find answers to frequently asked questions in the Support and FAQs section of the SAP Concur Community, or find helpful resources by navigating to the ? icon in your Concur solution where you will find our Knowledge Base articles, as well as Interactive Help (Concur User Assistant by Walkme).
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