unable to enter banking information in Concur

[zendlich]

I have logged into the concur website for travel reimbursement and I am not seeing the option to add my banking information.  

[samasuraj]

Hi  @zendlich 

Topic: unable to enter banking information in Concur

Please check the below. Hope this helps.

——-

SAP Concur – Bank Information Option Missing

If you cannot see the option to enter banking information, it may be due to company configuration, reimbursement method or user permissions.

Check:

1. Navigate to Profile → Profile Settings → Bank Information.
2. Expense Pay: Confirm whether your company uses SAP Concur Expense Pay for employee reimbursements.
3. Employee Profile: Verify that your Expense account and employee group are configured correctly.
4. Payment Method: Check whether reimbursements are processed through Payroll, Accounts Payable, or Concur Expense Pay.
5. Administrator: Ask your Concur Administrator to verify your reimbursement configuration and bank information access.
6. HR/Payroll: If banking details are maintained outside Concur, update them through your company's designated HR or payroll system.

Bank Information may be hidden because banking details are maintained outside Concur or the feature is not enabled for your account.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[zendlich]

Hello - there is no option for Bank Information in my profile settings.  How can I get my profile set up to add my banking information?

[samasuraj]

Hi @zendlich 

Topic: unable to enter banking information in Concur

Please see the below. Hope this helps. 
——-  

SAP Concur – Fix Missing Bank Information

If Bank Information is missing from Profile Settings, it may be due to your company's reimbursement configuration.

Actions:

1. Contact your SAP Concur Administrator.
2. Verify that Concur Expense Pay is enabled.
3. Check your Employee Group and Payment Batch assignments.
4. Enable employee bank-information maintenance for the applicable payment batch, if supported.
5. Log out and log back in, then check:

Profile → Profile Settings → Bank Information

Administrator Configuration (Professional Edition):

Administration → Company → Tools → Payment Manager → Configure Batches → Batch Definitions → Modify → Allow Employee to Modify their Bank Information

If your organization does not use Concur Expense Pay, contact HR or Payroll to determine where banking details should be maintained.

Employees cannot enable this option themselves.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant