jhess4
New Member - Level 1

Repull Outstanding Amex Charges into Concur for Expense report

Is there a way to pull the outstanding Amex Charges I have into my account?  I made a purchase for airline tickets and then days later hotel charges.  The hotel charges have been pulled into my concur to be put on an expense report but the airline charges never came in.  Both show up as charges on my Amex.  The airline tickets were purchase approx a week before the hotel charges were made.

1 REPLY 1
KevinD
Community Manager
Community Manager

@jhess4 users do not have any way to pull in transactions. The way it works is the card issuer sends a data file of transactions to SAP Concur, then we upload it into your site to be dispersed to employees. If you don't see the transactions, the it is very likely they were not (for some reason) included in the data file. 

 

Question for you, what is the transaction date of the airline purchase? 


Thank you,
Kevin
SAP Concur Community Manager
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