Reimbursement suspending credit card

SarahKrik

Hi there

My card has been suspended due to have a reimbursement from a vendor on this. The vendor reimbursed without my knowledge so I do not have a receipt. I have no other outstanding transactions on my account. Can you please provide me the process to reconcile this refund and activate my card again.

Thanks

Sarah

KevinD

@SarahKrik hello there. Only your company can reactivate your card. SAP Concur has no control over a user's credit card.

I looked at your profile and you have a credit sitting there. Most companies do not allow a negative amount to be submitted by itself. You will need to have one of your card admins take care of this. I'm sending you a list of names of people at your company to contact. You will get a private message here on the Community. Check the little envelope icon in the upper right.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

KevinD

@SarahKrik hello there. Only your company can reactivate your card. SAP Concur has no control over a user's credit card.

I looked at your profile and you have a credit sitting there. Most companies do not allow a negative amount to be submitted by itself. You will need to have one of your card admins take care of this. I'm sending you a list of names of people at your company to contact. You will get a private message here on the Community. Check the little envelope icon in the upper right.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.