Problems with the new AI Receipt Processing

crystalreports

How does everyone feel about the new AI receipt processing that was recently implemented?

I dislike that AI is not functioning properly. When I forward my email receipt that is sent to me by a major vendor (they do not send a PDF version of the receipt as an attachment), Concur's receipt AI implementation mangles the email so much that I can no longer simply forward the receipt email to receipts@concur.com.

I now have to manually print out the email into PDF and then manually upload it. The previous way worked fine before this change.

KevinD

@crystalreports is the major vendor sending an email with the pdf embedded? I'm not clear on what format the receipt is in if it isn't an attachment.

Are you saying that although the email doesn't have a pdf attachment you were able to forward the email to receipts@concur.com and have no issue?

Thank you,
Kevin
SAP Concur Community Manager
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