Not Receiving Verification Code Email

[steiergroup]

We have created 2 new profiles for new employees and when clicking on the verify button for the email verification code, they are not going into their email. Our IT company has been working on this too. I tried using my personal email address and I got the verification email. Why am not getting them on these new users?

[scoathy]

@steiergroup, in my experience with this issue, the root cause has always been one of two things: 

email arrives to junk mail

organization's network security settings are preventing delivery

[DeanR · Accepted solution]

Also see this recent thread with the same issue, in particular the post from KevinD about Amazon suppression list being a possible cause.
Not receiving code to verify email address - SAP Concur Community

[Kwright001]

I'm having the same issue. I cannot verify my work email address. I was able to verify my personal email address, but that really doesn't help me. I would like to email my work receipts directly to Concur. Please provide a solution. Thanks.

[leedau]

@Kwright001 Thanks for posting in the SAP Concur Community. What happens when you attempt to verify your email address. Do you not receive the verification code?