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Occasional Member - Level 1

MFA Not Working for one employee

I have an end user who is unable to set up the MFA on their end. I have watched them set it up multiple times, but the code it generates never works for them. However, I have set it up on my phone and it works just fine. The issue seems to be with their phone/authenticator app. Does anyone know what the issue might be? The end user has a Motorola smart phone and is using the Microsoft authenticator app.

Community Manager
Community Manager

@esandoval1 have you asked the employee to try using the Google Authenticator app and see if that works for them?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

They had the same issue with Google Authenticator.