It is impossibile to delete itinerary

[erica1188]

I have imported an itinerary in my Expense Note but it is not shown.

So I have tried to create new ones and now I have too much itineraries and it is impossibile to delete them.

When I click on the button  the error message below appears and I can't introduce the lines for my trip.

Please Could you resolve this bug? 

[PoojaKumatkar]

Hi @erica1188 ,

Please try below steps and see if you are able to delete unwanted TA itineraries. 

If issue still persists then try below:

If you have multiple unsubmitted reports that contain a Travel Allowance (TA) itinerary, try deleting those reports. This will also remove any unused itineraries associated with them.

If this answers your query, then please mark solution as accepted.

[leela2516]

Agree with @PoojaKumatkar! @erica1188 - To note, if you have already submitted some of the reports and the itinerary is assigned to a report that does not require one, Concur Support can delete the itinerary for you. We have just switched to the new TA and it is not behaving as the legacy did so we have had a lot of individuals add itineraries to their Airfare only reports. I keep opening cases in hopes Concur will get tired of me and change the functionality to the way it worked previously.

Good Luck getting this resolved!

[erica1188]

Hello leela,

Thanks for your update, it is very useful because if Concur has changed something in this logic, maybe an issue is occuring and needs to be fixed by Concur.

Maybe have you written to Concur to delete the TA? If yes Could you suggest who I should write to?

Thanks

Erica

[leela2516]

@erica1188 - I open a case with Concur Support and select Expense and Travel Allowance so it is routed to the TA team for resolution. In some cases, when there are more than just airfare on a report, they "shorten" the itinerary to at least most of it is available, but in many cases they can delete it. 

[erica1188]

@leela2516  Could I ask to share link to open a case on  Concur Support. It is my first time here in community and I don't know exactly where I can submit a case.

[leela2516]

Hello @erica1188 - You must be defined as an Authorized Support Contact for your organization to open a case. And then you go into Concur and select the ? in the upper right corner. At the bottom is the link to "Contact Support". Hope that helps. 

[erica1188]

Hello Kudo, 

I have already tried to do the steps that you are suggesting me. 

Unfortunately when I click delete button, the page enters in loop and remain pending, till the error displayed in attached picture.

I don't know how to proceed to delete these itineraries created without lines 

[PoojaKumatkar]

Hi @erica1188 ,

Let's take Kevin's help. @KevinD - Can you please help here.

[erica1188]

Thanks

I have written also a private message to KevinD.

We wait for a response.

[KevinD]

@PoojaKumatkar Something is causing an application error. Not sure what. I tried creating an itinerary manually. Had no issue doing this and adding to her report. I then unassigned the itinerary from the report and it went into the Available Itineraries list, but all the itinerary details I entered disappeared. There is definitely something strange happening. Also, none of the itineraries that @erica1188 created manually can be deleted. None of them have any rows either, so I'm guessing all the rows are getting deleted somehow. 

[erica1188]

@KevinD thank for the check. What do you suggest me to do to resolve this issue?

Is it possible to send to some developers to fix this bug?

Thanks

Erica

[KevinD]

@erica1188 I provided your email to a team internally and they are going to take a look. I'll keep you posted.

[erica1188]

@KevinD Thank you so much for your help. I'll wait for a feedback.

Thanks again.

Erica

[erica1188]

@KevinD I have checked and now I am able to delete the wrong itinerary.

I suppose that bug is solved.

Thank you so much for you help.

Erica

[KevinD]

@erica1188 I would love to take all the credit, but I had to get some help as I don't have access to the tools needed to fix the issue. At least I knew where to go for help. 

Glad we could get it fixed for you. 🙂