I constantly have missing receipts every month even tho i take pictures

[craigpincus]

I constantly have missing receipts every month even tho I take pictures at the time I receive them. I will put a mark on the back of the receipt after I take the pic so I know I have uploaded it into concur, but every month I have a few missing receipts that I have to find and have to up load them again. the missing receipts always have the mark on the back to show I have already uploaded them. I just turned on the save photos to my phone but nothing saves.

not sure why this is happening i have complained to my contact at work but i get no help at all.

[PoojaKumatkar]

Hi @craigpincus ,

Did you checked previously created unsubmitted or submitted expense reports? You might have added those missing receipts in previous reports or system might have auto created report and added those receipts into it if ExpenseIt and new expesne report toggle button in enabled.

Refer to the below similar article and try suggested solution:

[KevinD]

@craigpincus have you made sure you have the latest version of the app and have you done a hard reboot of your mobile phone? Also, if your company has ExpenseIt and you have it turned on in the app and you are using Expense Assistant, receipts could be automatically placed on a report and therefore may look like it never uploaded or disappeared. 

Just some things to consider.

[craigpincus]

yes i have the latest version and yes i have ExpenseIt and i. have expense assistant turned on and still can not find about 4%-7% jof my receipts each month when i reconcile my Amex card statement

[KevinD]

@craigpincus I myself haven't experienced missing receipts and I've used both ExpenseIt and Expense Assistant. 

Let me ask our mobile team about the photos not saving to your device even with the Save Receipt to photos turned on. I'll see if I get a reply.

[KevinD]

@craigpincus I reached out to the mobile team. They wanted me to ask you the following. I am just copying and pasting their reply. Keep in mind, without seeing exactly what you are doing, they have to ask several questions. I'm just the go between messenger here. 🙂

Here is what they said:

"Could you please ask the user if they have verified that the receipts were properly uploaded in Concur?  without showing in 'Processing', 'Uploading', or 'Uploading error'. Additionally, if the user has enabled ExpenseIt, the uploaded receipts may have been automatically created as ExpenseIt entries and could already be in the report, due to the Expense Assistant being enabled.Could you please ask the user to check inside the report for any expense entries that correspond to the receipts they uploaded previously?

[craigpincus]

Kevin, thank you for helping me  and sorry for the late reply. I am a chef working for a household that uses concur just so you know where i am coming from.

to answer the first part of the mobile teams question I have no idea to know how to know if my receipts are properly or not properly uploaded. what i can tell you is that i take the picture of the receipt make sure the amount is the correct amount ( 99% of the time it is not but that's not an issue as my receipts are some times super long so i get it)

once i tap done it shows that it is working so i close my phone and go about my day.

as for the second part yes i do have expenseit on and that is when i notice the missing receipts when i go through my report to match my expenses to my amex bill.

i always put a check mark on the back of my receipt to note that i have taken a picture in concur, and will admit there are a few times when doing my reports i find a missing receipt that i did not take a picture of and there is not check mark on the back, but 99% of the time when i find my receipt it has a check mark on it. I started checking the backs of my receipts after taking a picture because i noticed lots of missing receipts in concur and wanted a way top make sure it was not me LOL.

I recently noticed in the settings i can have the pictures download to my phone and i checked this feature but i have yet to find any pictures of any receipts on my phone other than whtas in concur

[KevinD]

@craigpincus I'll pass this on to the mobile team. I wonder if when closing your phone, it is stopping the upload process. Just throwing out ideas here. 

I'll see what our mobile team replies with and let you know.

[craigpincus]

I thought that might be the issue as well, but then again i do it with every receipt so i would think i would be missing all my receipts.

[KevinD]

@craigpincus my mobile team contact said to try uploading the receipt and leave the app open and monitor to make sure it says processing and then finishes. If you do that and the receipt isn't there, please come back here and tell me the day and time you tried this. Also, which time zone you are in. 

My contact is going to go back and look to see if there are any error logs for your username in regards to receipt upload. 

[craigpincus]

Ok I will try that and get back to you asap thank you.