I constantly have missing receipts every month even tho i take pictures

[craigpincus]

I constantly have missing receipts every month even tho I take pictures at the time I receive them. I will put a mark on the back of the receipt after I take the pic so I know I have uploaded it into concur, but every month I have a few missing receipts that I have to find and have to up load them again. the missing receipts always have the mark on the back to show I have already uploaded them. I just turned on the save photos to my phone but nothing saves.

not sure why this is happening i have complained to my contact at work but i get no help at all.

[PoojaKumatkar]

Hi @craigpincus ,

Did you checked previously created unsubmitted or submitted expense reports? You might have added those missing receipts in previous reports or system might have auto created report and added those receipts into it if ExpenseIt and new expesne report toggle button in enabled.

Refer to the below similar article and try suggested solution:

[KevinD]

@craigpincus have you made sure you have the latest version of the app and have you done a hard reboot of your mobile phone? Also, if your company has ExpenseIt and you have it turned on in the app and you are using Expense Assistant, receipts could be automatically placed on a report and therefore may look like it never uploaded or disappeared. 

Just some things to consider.

[craigpincus]

yes i have the latest version and yes i have ExpenseIt and i. have expense assistant turned on and still can not find about 4%-7% jof my receipts each month when i reconcile my Amex card statement

[KevinD]

@craigpincus I myself haven't experienced missing receipts and I've used both ExpenseIt and Expense Assistant. 

Let me ask our mobile team about the photos not saving to your device even with the Save Receipt to photos turned on. I'll see if I get a reply.

[KevinD]

@craigpincus I reached out to the mobile team. They wanted me to ask you the following. I am just copying and pasting their reply. Keep in mind, without seeing exactly what you are doing, they have to ask several questions. I'm just the go between messenger here. 🙂

Here is what they said:

"Could you please ask the user if they have verified that the receipts were properly uploaded in Concur?  without showing in 'Processing', 'Uploading', or 'Uploading error'. Additionally, if the user has enabled ExpenseIt, the uploaded receipts may have been automatically created as ExpenseIt entries and could already be in the report, due to the Expense Assistant being enabled.Could you please ask the user to check inside the report for any expense entries that correspond to the receipts they uploaded previously?