I constantly have missing receipts every month even tho i take pictures

[craigpincus]

I constantly have missing receipts every month even tho I take pictures at the time I receive them. I will put a mark on the back of the receipt after I take the pic so I know I have uploaded it into concur, but every month I have a few missing receipts that I have to find and have to up load them again. the missing receipts always have the mark on the back to show I have already uploaded them. I just turned on the save photos to my phone but nothing saves.

not sure why this is happening i have complained to my contact at work but i get no help at all.

[PoojaKumatkar]

Hi @craigpincus ,

Did you checked previously created unsubmitted or submitted expense reports? You might have added those missing receipts in previous reports or system might have auto created report and added those receipts into it if ExpenseIt and new expesne report toggle button in enabled.

Refer to the below similar article and try suggested solution:

[KevinD]

@craigpincus have you made sure you have the latest version of the app and have you done a hard reboot of your mobile phone? Also, if your company has ExpenseIt and you have it turned on in the app and you are using Expense Assistant, receipts could be automatically placed on a report and therefore may look like it never uploaded or disappeared. 

Just some things to consider.