Solved: Re: Flight search screen freezing since 2FA implem...

Paultf · ‎Oct 25, 2023

Since 2FA was implemented, our field users are frequently encountering screen freeze up on the Concur Travel app. The results start to load and it locks. These are experienced app users who did not have the issue in the past.

KevinD · ‎Oct 25, 2023

@Paultf there are two cases submitted to our Support. I recommend submitting a ticket to our Support so they can look into and you can be updated on the progress of the issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎Oct 25, 2023

@Paultf I've reached out to our mobile team to see if they have other reports of this. I don't believe it is related to 2FA as they were able to sign in. I'll let you know if they have other reports of this issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎Oct 25, 2023

@Paultf there are two cases submitted to our Support. I recommend submitting a ticket to our Support so they can look into and you can be updated on the progress of the issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Paultf · ‎Oct 26, 2023

Thanks @KevinD!

Flight search screen freezing since 2FA implemented