Email Verification Code Box Not Showing Up

[rodlyons]

Hello,

I am trying to confirm my email addresses in Concur. I receive the confirmation codes; however, the box I need to input them into in my profile does not show up. My options are to either resend or cancel. 

Thank you

Rod

[KevinD]

@rodlyons I'm asking two people from our Authentication team. The only thing I noticed is that your main email is a gmail address and not a corporate email. I don't know if this matters or not, but hopefully my contacts can tell me something.

[rodlyons]

Thank you, Kevin. I do have my corporate email as an alternate and the verification box does not show up for that one either.

[mattmckenna]

I am having the exact same issue as @rodlyons, I receive my Verification Code in my corporate email account (the only one listed), yet the "Enter Code" field never displays on my Profile page to enter it.

Cheers,
Matt

[XJGPN]

Came here for exactly the same issue.  I'm also having an issue with 2-Factor identification as it sends me an e-mail with "Two-Factor Authentication Set Up Request," but when I click it, it just brings me back to the sign in page that forces me to request two-factor identification and then resends the e-mail.  It has me in a perpetual loop and the only information it gives me to get out of it is to contact my "program administrator at your company"... and I have no idea  who that would be. 

Not trying to hijack the thread, but since I am having the same issue as you along with a second e-mail issue with the platform, I thought they might be related. 

[rodlyons]

Two weeks and still no resolution. I need to verify my email addresses to complete my profile and before I can use TripIt. When I try to link my TripIt account, it tells me that I need to verify my email address. How do we get this information to those who code it? There are more people than me who are having this problem.

[KevinD]

@rodlyons apologies for the late reply. I was informed that this issue sounds like a bug and that a help ticket to Concur Support would be needed so they can track it down. I'll private message you the name of someone that shows with admin permissions.

[jcolburn73]

Hey KevinD! Is there a solution for this bug yet? I am having the same issue. I can't install the mobile app until I verify my email address, but I am missing the box to enter the code on the website. Thanks!

[KevinD]

@jcolburn73 I am not sure. When I brought up the issue internally, no one said it was a known issue. We need those experiencing the issue to submit Help tickets to Concur Support so they can look into the users who are having the issue.

[jcolburn73]

@KevinD - I don't have the ability to do that. The chatbot was entirely useless but a search about help desk led me to learn that not all companies pay for that feature (contacting help desk) and I don't have a ? in the upper right corner, so I don't have that ability. This is my first time using this product and it's support and so far you're the only helpful resource. There are many others that posted they have same issue in this thread, and I've clicked on affects me and given kudos, so why don't those mechanisms get to support team?

[KevinD]

@jcolburn73 let me address things you mentioned. The Chatbot here on this site is for general issues. Bugs happening in the product, like no field to enter the verification code, won't be something the bot can help with. As for the ? in the upper right corner, that is referring to when you are signed in to SAP Concur. Everyone has this, so maybe you are referring to here on the Community, which is correct. If you sign in to your SAP Concur profile, you will see the ?, I promise. Now, when you click that ?, you will see some options. If you see one that happens to say Contact Support, then your company is using our User Support Desk service.

Something else to note about this community is it isn't linked directly to SAP Concur or its products support. This community falls under Digital Marketing as it is considered more on the realm of Social channels. The team I am on is not Concur Support nor do we work directly with them. I just happen to be someone who has worked at SAP Concur for a long time and knows a thing or two about our products. The issue you and the others are experiencing is definitely a bug and should be reported to Concur Support.

I'm going to send you a private message here on the community with the name of someone at your company who can submit this issue to Concur Support on your behalf.

[skspears]

It's not letting me submit a ticket because my email address isn't verified, but I can't verify the email address because the code box isn't appearing.

[jcolburn73]

Thanks KevinD! The issue with the chatbot is that you can't type a question, like "how to contact the help desk" you can only select from 3 topics, then another very limited set of topics based on the first selection and one more level and that's it. It doesn't actually chat, just gives you a limited menu. I went to Concur and confirmed the only help I have is this community, so thank you!