curlyyessy
Occasional Member - Level 1

E-receipts no longer generating

Hello, 

The e-receipts system was functioning properly, but it suddenly stopped generating receipts. 

What steps can be taken to prevent this issue rom occurring in the future? 

1 Solution
Solution
KevinD
Community Manager
Community Manager

@curlyyessy have you confirmed with colleagues that it isn't working for them as well? Just trying to figure out if it is an isolated incident or a larger one. 

 

There really isn't anything individual users can do. E-receipts are provided by the vendors and not generated by SAP Concur. 

 

Do you know who at your company is the SAP Concur site administrator?


Thank you,
Kevin
SAP Concur Community Manager
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3 REPLIES 3
Solution
KevinD
Community Manager
Community Manager

@curlyyessy have you confirmed with colleagues that it isn't working for them as well? Just trying to figure out if it is an isolated incident or a larger one. 

 

There really isn't anything individual users can do. E-receipts are provided by the vendors and not generated by SAP Concur. 

 

Do you know who at your company is the SAP Concur site administrator?


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
curlyyessy
Occasional Member - Level 1

Hello this was for a bulk on our group. 

A few of them had to uninstall this feature, and reinstall. 

I do not know who the company site admin is. 

KevinD
Community Manager
Community Manager

@curlyyessy I'm sending you the name of someone at your company to contact. Check your private messages here on the community. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.