Connection Error

[raluca_sandu]

Hi Team,
We have activated the configuration of SAP ICS with quality and now the customer has confirmed that we can connect the production environment.
Trying to configure the connection we have the following error: A partner system for the same companyId is already using this filter definition ID and the filter value.Please try using a different filter configuration.

How can we enable the connection to both environments at the same time?

[KevinD]

@raluca_sandu I see your company is a Certified Concur Partner. You will need to submit your issue to the Partner Support Portal for help. You should always use the Partner Support Portal for any help you need. We have dedicated resources for our partners, so the Partner Support Portal should be the first place to go to for help.

[Andras]

Hi @raluca_sandu .

The error message "A partner system for the same companyId is already using this filter definition ID and the filter value" occurs when the same filter value is assigned to more than one SAP system. This value is configured in the Financial Posting wizard under 'Change Import,' on the 'Filter Definition' tab (transaction CTE_SETUP for On-Premise Systems, or the "Concur Integration Setup" app for Cloud Systems).

This error is triggered by your SAP system as a precautionary measure to ensure that Concur documents are routed to the appropriate SAP system, especially when multiple SAP systems are connected to the same Concur entity. Please review the article, 'What is the Mapping Service?' for further details.

To resolve this, I recommend going to the Financial Posting wizard, navigating to 'Change Import,' and then to the 'Filter Definition' tab. Adjust the Filter Definition by ensuring that both the field and the relevance filter are unique. In most cases, clients use the Logical System field and input the System ID of their SAP system.

I suspect this issue might have arisen due to a system copy.

In case you need further assistance please  open an OSS ticket in the SAP Support Center (http://me.sap.com/servicessupport) in component BNS-CON-SE-ERP-FIN (Concur ERP financial integration).