Concur Desktop keeps Logging me out

[K10Roop]

I use Concur Desktop all day.  It now logs me out quicker than it used too when I am not active.  Is there a way to change the time limit so it will not log me out so quickly?  

[KevinD]

@K10Roop I looked at your site and it is currently set up to sign you out after 30 minutes of inactivity. I'll send you a short list of names of people at your company you can reach out to and ask them to increase the time. 

I'm sending you the names in a private message here on the Community. 

[K10Roop]

Kevin, can you let me know which setting that is set to sign out after 30 minutes.   She changed the Session Timeout minutes, but, it was set at 10 minutes, not 30 minutes.   She changed it to 120 minutes.  Can you take a look again and let me know?  I appreciate this so much.   Kristin 

[KevinD]

@K10Roop I'm in your site and I see the session timeout set to 30 minutes, so I'm not sure what she changed. See screenshots below for which screens to access this setting. These screenshots were taken from your site. 

[K10Roop · Accepted solution]

@KevinD I just tested it and it is still trying to log me out.   After 22 minutes, there was a pop up that had an 8 minute timer until I was logged out.   Can you send me the instructions for Kaby to make the correct change.  What she changed was not the correct setting.   

[K10Roop]

@KevinD that worked, THANK YOU SO MUCH.   I really appreciate you.   Kristin

[KevinD]

@K10Roop great to hear. I love it when a solution works. 🙂