CTE Login Name

[nsiatirlis]

Hello experts,

While reviewing the job result for the 305 file from SF to Concur, we are encountering the following warning:

"The Login ID provided for the employee with Employee ID 9697 in the 300 or 305 record is different than currently exists on the user's profile. It has not been updated by the 300 or 305 record. To update the employee's Login ID use a 320 record, manually update in User Administration, or use the NewLoginID field on the User Import. For more information about this or other errors, please search for the error message in our Knowledge Base."

Could you please advise on how we might resolve this warning?
(Manual correction is not feasible, as there are many similar cases).

Thank you in advance,
Nikos.

[KevinD]

@nsiatirlis seems like the message you received provides all possible ways you can resolve the issue. I'm not sure anyone reading this will provide a solution different from the message you received.

Why can't you manually update the user's Log in ID? 

[Ashley7]

Hi Kevin,

I am having the exact same error. Except in my case, when I look up the Employee ID provided by the error, that user and/or Employee ID does not exist on our Concur platform. How is it possible that an Employee ID that isn't in the system is causing an import error?

Thank you,

Ashley

[KevinD]

@Ashley7 I'm going to take it you tried searching in your site for Inactive profiles as well to see if the username is in your site. Is that a fair assumption? If you didn't search using the Inactive option, then give that a try as it is possible the profile is inactive for some reason.

Just because the Employee ID isn't in your site, doesn't mean it isn't in another site or instance of SAP Concur. This is not an uncommon issue. 

If you did try using the Inactive option when searching and still didn't find it, then most likely the profile ID is being used in another instance of SAP Concur. Maybe the user in question changed companies and the Log in ID is in the user's previous employer's site. I've seen this happen more than once. 

Anyway, if you send me a private message with the username you are trying to create, I can do a search for it. Click my username (KevinD) then the Message button to send me a private message.

[nsiatirlis]

Hi Kevin,

Thanks for your response.

The reason why manual update is not feasible is because this affects at least 100+ employees, and there is a possibility that these changes will reoccur in the future, as the Login ID is maintained in our client's master HR system (SAP SuccessFactors).

To give you a complete picture:

There is an existing integration in place using the 305 file, which handles user data from SF to Concur.

However, based on the error message, it appears that the 305 file does not update the Login ID.

Instead, the 320 file is required to change the Login ID in Concur.

So, my main question is:

Would it be necessary to build a second integration that generates and sends a 320 file to update employee usernames (Login IDs), every time there is a change in the master system (SF)?

Appreciate your guidance.

Best regards,
Nikos

[KevinD]

@nsiatirlis so, in reading your last reply, it tells me you are a Certified Concur Partner. You should contact our Partner Support Portal to get help with this question. I have been instructed to advise all our Partners that post here on the Community that their first and really only option for getting help it through our Partner Support Portal. 

If you haven't ever used our Partner Support portal, you will need to have someone at your company who has used it submit an access request on your behalf.