FlySteven
Occasional Member - Level 2

Another Concur Update - Side Navigation

Looks like we have another UI change on the Concur web browser now featuring less screen real estate!  Due to a side bar navigation implementation, instead of allllll the empty gray area at the top of the screen where these navigation buttons were, you now get a useless gray bar on the left side of your screen too! I have two questions, who thought of this awful idea, and who approved it? Thanks

35 REPLIES 35
welschrm
Occasional Member - Level 1

Hopefully there is a way to revert back to the prior layout. As of right now I am not seeing a way to revert back yet. 

KevinD
Community Manager
Community Manager

@welschrm I don't believe there will be an option to revert back. 


Thank you,
Kevin
SAP Concur Community Manager
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hgoodwin21
Occasional Member - Level 3

No.  It's a pain, but try hitting F11 back and forth while in any of the windows and it will return but won't stay when you get out.

welschrm
Occasional Member - Level 1

This new interface is truthfully terrible. There is no way to see invoices in "Accounting Review" only without seeing pages and pages of invoices. Also, Once they are in "Accounting Review" I can not figure out how to submit multiple at a time..looks like I have to click into each individual invoice to release now. I don't think we should have to click into each invoice to subimit it. The navigation pane is not a bad idea, but it completely changed the interface and what is displayed to the AP users. 

KevinD
Community Manager
Community Manager

@welschrm the side navigation update didn't change functionality of other pages, it only changed navigation. I just went into my training site and selected two Invoices and then clicked Approve. Both of the statuses changed. 

 

Could you provide me screenshots of what you are seeing as you should be able to mass approve Invoices. That hasn't changed. 


Thank you,
Kevin
SAP Concur Community Manager
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MandyHoward
Occasional Member - Level 1

Hiya Kevin, I am finding it really frustrating as now the bar is on the side I cannot view concur properly and have had to lower the zoom on my browser to 80%, this seem riduclous as now the text in Concur is so much smaller. There needs to be an option to have the task bar where the user prefers it, surely it is about the customer?

MandyHoward_1-1764326986017.png

 

@MandyHoward I cannot argue against it should be about the customer. However, I haven't had any issues with my browser window being cut off. See my screenshot. I don't know if it is a Mac/PC thing, but my view looks fine. I am on a Mac. Do you have the side menu expanded? If I expand the side menu, then my screen looks like yours. 

 

KevinD_0-1764698345996.png

 


Thank you,
Kevin
SAP Concur Community Manager
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Tacoco
New Member - Level 1

So, you see the issue then? You even said when you expand the side menu you lose screen space... Why do we need to open and minimize the task bar repeatedly to use the system when it could just sit at the top in that massive empty space up there and not hinder our view? 

fili9901
New Member - Level 1

Yes please! Can we toggle back to the classic version?

KevinD
Community Manager
Community Manager

@FlySteven hello there. Would you mind taking a screenshot of what you are seeing and providing it here, please? I'm not seeing exactly what you are describing. Also, someone else commented on another thread about unused areas of screen, but I didn't have the same issue, so there might be something going on with the browser display settings.

 

As for why this change was made, one of the main reasons is for SAP Concur to be more aligned with other SAP products and their navigation. Also, here is what the head of our user experience team said on another post:

"To your questions about why we made this change, the value is multifold: Our horizontal navigation was showing its age, limiting our ability to scale to provide intuitive paths to the functionality you need, even hiding some features. With the left nav, we can more easily nest useful links without cluttering your workspace. Left navigation is also more consistent with modern applications in part because it more flexibly adapts and can remain consistent across varied screen sizes. And while it sounds like we may have some bugs, the left nav should be collapsible, which, combined with the absence of a top nav, actually increases your screen real estate."


Thank you,
Kevin
SAP Concur Community Manager
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FlySteven
Occasional Member - Level 2

Test, test. I keep receiving an error when trying to reply. It won't let me attach a screenshot. I tried both .png and jpeg.

Edit: The error says, "Sorry, we could not complete your last action. Please try again later." 

I have cleared cookies and tried a different browser altogether. This has been happening for about 4 hours now since you replied. 

FlySteven
Occasional Member - Level 2

So how can I post a screenshot? I have Chrome, Firefox and Edge all with the same error messages. 

FlySteven
Occasional Member - Level 2

Please see stacey1's screenshot below as this is what mine looks like as well. All the empty space in the top bar next to the SAP Concur logo and the decision was made to literally take up more screen to add some side bar. 

MandyHoward
Occasional Member - Level 1

I have not seen how to fully collapse the task bar. I can see you can make it smaller but it's still there and now Concur is not central in the screen.

cmlarington
Occasional Member - Level 2

I think if the type would remain the size the user has it without cutting off the side, that would be helpful.  Also, I would like to have the "create new invoice" button also located in the invoice screen so I don't have to keep going to the side navigation when I'm needing to create several invoices in a row.  

jvita
Super User
Super User

This is permanent, there is no option to reverse it. UI changes are often made to align with UX standards across SAP and make the designs consistent.

 

https://help.sap.com/docs/SAP_CONCUR/c5d6d15e7ecb4b4d8238b383d59ac2f4/0b436b2d194e4407b3947091a575e0...

FIORI looks much better than Concur.

NTS_1-1763660080063.png

hgoodwin21
Occasional Member - Level 3

One of our Accountants (Alisa) found a workable solution.  Try pressing F11 back and forth.  This seems to allow you to view the entire window within Concur.  It does not stick but it's something to try.  This by no means is a fix.  Just a work around.  Only when you are within a window it will stay, but when you get out, it goes back to the new format.

Jim2W
Occasional Member - Level 2

The F11 trick worked for me, and it seems to have fixed the issue permanently now. Either that or they have fixed it.

hgoodwin21
Occasional Member - Level 3

Mine is still acting up.  Glad your is working.