Admin Support for SSO Renewal

smasters

Our System is down due to an expired SSO Certificate. We opened a ticket, attempted to call support, and tried to reach out to our Account Manager all with no success. It has now been a full day of the site being down and we are looking for some assistance on how to resolve this. Is there someone at SAP we can escalate with? Has anyone had issues like this with SAP Support before? The only thing support will tell us when we call is "A technician will be assigned to work on this".

KevinD

@smasters a notification was sent out regarding the expiring certificate and that action needed to be taken to avoid a disruption in the service. However, this certificate isn't expiring until April 22nd, so not sure how yours has expired.

Thank you,
Kevin
SAP Concur Community Manager
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smasters

The expired cert is on our side of the fence with Azure (Entra) which we utilize for SSO. This piece is normally maintained by IT but it slipped through the cracks. I was able to finally reach our Account Manager now we are just waiting on Support to upload the XML cert we provided to them.