Sourav
Occasional Member - Level 1

2 years old outage warning message

Concur.pngA two years old outage warnings always pops up while logging into the portal and should be removed. 

1 Solution
Solution
PoojaKumatkar
Super User
Super User

Hi @Sourav ,

 

As per my understanding, the message displays an old date because it reflects when the outage or initial warning was first posted or last updated in the backend system.

The message includes the exact date and time of the warning msg update, which doesn’t change until the message is removed or updated by the admin.

 

Note - I suggest ignoring this timestamp, as it does not indicate an issue. Even if your admin updates or removes the message periodically, it will still show a past date.

 

I’m not very familiar with this specific topic, but based on my research, it appears to be part of the Travel module configuration. 

 

Attaching support article screenshot for your further reference purposes:

PoojaKumatkar_0-1774954879746.png

PoojaKumatkar_1-1774954903329.png

 

 

If this answers your query, then please mark solution as accepted. 

Thanks!
Regards,
Pooja

View solution in original post

5 REPLIES 5
Solution
PoojaKumatkar
Super User
Super User

Hi @Sourav ,

 

As per my understanding, the message displays an old date because it reflects when the outage or initial warning was first posted or last updated in the backend system.

The message includes the exact date and time of the warning msg update, which doesn’t change until the message is removed or updated by the admin.

 

Note - I suggest ignoring this timestamp, as it does not indicate an issue. Even if your admin updates or removes the message periodically, it will still show a past date.

 

I’m not very familiar with this specific topic, but based on my research, it appears to be part of the Travel module configuration. 

 

Attaching support article screenshot for your further reference purposes:

PoojaKumatkar_0-1774954879746.png

PoojaKumatkar_1-1774954903329.png

 

 

If this answers your query, then please mark solution as accepted. 

Thanks!
Regards,
Pooja
Sourav
Occasional Member - Level 1

Thank you for the detailed explanation.

From my perspective, since this notification originated from the SAP Concur team, they should take ownership of suppressing it rather than maintaining an outdated 2024 outage alert

Hi @Sourav ,

 

I'm not sure whether this is feasible or not. But, lets take Kevin's help here.

 

@KevinD - Is it technically possible to hide or remove the warning message timestamp? Could you please check internally with your team and confirm?

 

 

Thanks!
Regards,
Pooja
KevinD
Community Manager
Community Manager

@Sourav this type of pop-up is not initiated by SAP Concur. These Sign in pop-up messages are site specific, so someone at your company must have turned this on or requested SAP Concur turn it on. 

 

@PoojaKumatkar is correct with the information she provided. Someone with the Travel Policy Admin permission can remove the message. If no one at your company has this permission, submit a Help ticket to Concur Support and they can get is turned off. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

@KevinD - Thanks Kevin for confirming. This is helpful. 

 

 

Thanks!
Regards,
Pooja