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How to assign an Authorized Support Contact permission to a user?

SAP Concur Employee
SAP Concur Employee
3 0 134

Edition: Professional and Standard


To do this via User Administration, you will need to have the Employee Administrator role assigned and follow these steps:


  1. Go to Administration > Company > Company Admin
  2. Click User Administration
  3. Enter the user's name, email or login ID in Search Text
  4. Click Search
  5. Select User
  6. Check the box for Authorized Support Contact
  7. Click Save

If your company uses Concur Travel you may also do so with the Role Administrator role

• To assign ASC permission, please use the steps as follows:

  1. Go to Administration > Company > Company Admin
  2. Click User Permissions or Permission Administrator
  3. Select the tab for Travel
  4. Under Modify Permissions By select Users from drop-down list
  5. Enter the user's First and/or Last name
  6. Click button for Search
  7. Under User Name find and select their name
  8. Within Available Roles on left, select Authorized Support Contact
  9. Click button for Add
  10. Click Save below


Standard edition

To assign as a current administrator:
  1. Go to Administration Expense Settings > User Accounts
  2. Search for the user
  3. Double click on user's name
  4. Find User Permissions towards bottom of employee form
  5. Check box for Can Administer or Travel and Expense Administrator
  6. Click Save

The addition of the ASC role to the profile is effective immediately; though the user may have to log out and log back in for it to reflect. Once they can see and access the Contact Support link under Help (sometimes located next to Help as Support), they will need to login to the Support Portal to confirm their information and preferences.


Please let us know if you have any questions. Feel free to post it below!