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How to effectively train new users

Camilla10
6 5 1,978

Conduct a monthly webinar (ex: the first Monday of each month) where every new user gets an invite. Sometimes new users do not watch video trainings, so this dedicated time allows them to have their questions answered on the spot. It also eliminates employees repeatedly asking the same questions. For this admin, this is something that has been effective in in reducing 1:1 call time for assistance!

5 Comments
YIsaacs
Occasional Member - Level 3

We also do live training on a schedule as well as Drop-In Sessions for travelers/admins to ask anything on their minds or listen to what others are asking.

Camilla10
SAP Concur Employee
SAP Concur Employee

@YIsaacs great additional tip on this topic! Thanks for sharing. Something like dedicated office hours can be very helpful for everyone.

aknudsen
Occasional Member - Level 3

This is an excellent idea! We do a monthly session for upcoming travelers and it's very effective.

bobiazi
Occasional Member - Level 3

We offer Concur end-user webinars globally to new corporate credit card holders, if needed; and subsequently reinforce training with short tutorials in Concur's Company Notes, and our company intranet.

Camilla10
SAP Concur Employee
SAP Concur Employee

@bobiazi love it! Thanks for sharing!