How to effectively train new users

[#1]

Conduct a monthly webinar (ex: the first Monday of each month) where every new user gets an invite. Sometimes new users do not watch video trainings, so this dedicated time allows them to have their questions answered on the spot. It also eliminates employees repeatedly asking the same questions. For this admin, this is something that has been effective in in reducing 1:1 call time for assistance!

[YIsaacs]

We also do live training on a schedule as well as Drop-In Sessions for travelers/admins to ask anything on their minds or listen to what others are asking.

[Camilla10]

@YIsaacs great additional tip on this topic! Thanks for sharing. Something like dedicated office hours can be very helpful for everyone.

[aknudsen]

This is an excellent idea! We do a monthly session for upcoming travelers and it's very effective.

[bobiazi]

We offer Concur end-user webinars globally to new corporate credit card holders, if needed; and subsequently reinforce training with short tutorials in Concur's Company Notes, and our company intranet.

[Camilla10]

@bobiazi love it! Thanks for sharing!