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About the Author
I help elevate the voices and success stories of our amazing customers here at SAP Concur through storytelling, case studies, testimonials, and other forms of content. When I'm not publishing new content here on SAP Concur Community, you can probably find me playing board games (like Splendor) or exploring my home city of Spokane, Washington.

How to effectively train new users

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Conduct a monthly webinar (ex: the first Monday of each month) where every new user gets an invite. Sometimes new users do not watch video trainings, so this dedicated time allows them to have their questions answered on the spot. It also eliminates employees repeatedly asking the same questions. For this admin, this is something that has been effective in in reducing 1:1 call time for assistance!