"Unable to retrieve rates for this hotel" for all hotels

[denisbroadinst]

Hi all, I'm trying to (re)book a hotel, and now all hotels are showing up with an error "Unable to retrieve rates for this hotel". I've already checked that my cookies etc. aren't blocked, and I was able to use this system earlier. I've noticed there's a service disruption on the status page atm - could you confirm if this is related? Thank you

[Almeatra17]

I'm having the same issue but I get the "NOT AVAILABLE" label for all the hotels list

[denisbroadinst]

Looks like the issue is confirmed, good to know they're investigating: https://open.concur.com/details/p1/us2/Travel/2023-05-08T-0400

[denisbroadinst · Accepted solution]

OK the page said they increased memory on their backend, which seemed to help well enough for me.

I was able to book the hotel I wanted, but quite a few were still showing errors when I tried to load too many of them at the same time.

So it seems like the backend is really strained and locks up under too many queries..

[Anonymous User]

I have the same issue since a few days. I narrowed down my search results to 7 hotels which is not too much in my view, but the same problem still occurs. With some of the hotel options it says Not available - Unable to retrieve rates for this hotel.

Can someone please suggest or fix this issue?