Solved: cancellation failed

jagdeepd · ‎Jul 7, 2022

I tried to cancel a hotel reservation. Appeared to work but then came back with "error encountered". Trip finally disappeared from my trip library but i've not received a cancellation confirmation email. So how do i verify that the trip truly has been cancelled? Who can i contact a SAP Concur to deal with this?

Thanks.

KevinD · ‎Jul 8, 2022

@jagdeepd I would contact the hotel directly. If the trip disappeared from SAP Concur, then according to the system it is canceled, but confirming with the hotel directly will be the best option.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Jul 8, 2022

@jagdeepd I would contact the hotel directly. If the trip disappeared from SAP Concur, then according to the system it is canceled, but confirming with the hotel directly will be the best option.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jyehainsworth · ‎Oct 20, 2022

I had the same issue and only realised it once I was charged from the hotel for a no-show.

What are my options to recover this fee through SAP?

lfarrel1 · ‎Nov 28, 2022

Hi ... what was the answer to this? It's also happened to me .... i cancelled the hotel in Concur, got an error message even though it showed as withdrawn and have now been charged??