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emma-robertson
Occasional Member - Level 1

Why have I not had a revised confirmation on a flight booking!?

I arranged a flight back in July, I have gone on the BA website today to see when I can assign myself a seat and noticed that depite requesting and being charged to change the flight booking to the name on my passport (my legal name) this has not been done and I have not received an updated confirmation.

 

Does anyone else have a problem getting through by phone as I have yet to get a human either?

1 REPLY 1
KevinD
Community Manager
Community Manager

@emma-robertson are you trying to reach SAP Concur or BA by phone? The name change, was it done by contacting BA? Are you not seeing the name change reflected in SAP Concur? Is that the issue?


Thank you,
Kevin
SAP Concur Community Manager
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