Where are receipts for travel booked through Concur?

[lrachlin]

Where can I find a receipt for air travel (AA) booked through Concur with a credit card listed on my profile?  It would be great if it automatically showed up under my expenses (I do have 'e-receipt enabled' turned on) but I'd settle for just being able to find it somewhere in the software.  Right now I can only get an itinerary with the estimated cost.  There is nothing under 'Available Expenses.'

[KevinD]

@lrachlin I started typing a response but then decided to look at your profile. I went to the Credit Card section of your Travel Profile and I didn't see a card listed on your profile. I also looked to see if you have a corporate credit card assigned to you in the Concur system, but no card was found. The screenshot below is taken from your travel profile.

So, are you possibly booking for someone else and doing someone else's expense reports? I'm a little confused based on your post and then looking at your profile. 🙂

[lrachlin]

And here are the settings that show e-receipts on and my ability to book travel for my boss.

 

[lrachlin]

Hi Kevin,

Yes, I am a delegate for someone else's travel.  They are her travel receipts that I am looking for.  From within her Concur account, where should I be looking for her receipts?  I can only find the reservations, estimated costs, ticket numbers, etc.

Thanks,

Lindsay

[leedau]

@lrachlin Thanks. The available expenses and e-receipt would be within the user who you are a delegate profile. Airline/Rail e-receipts are created from ticket data. Usually that comes from the agency sending (queueing) the ticketed reservation back to SAP Concur Travel and is usually available within a few hours. It is hard to troubleshoot, without the impacted user's information. I would suggest reaching out to your Travel Agency or Concur Administrator at your company. Or feel free to send me a Private Message with the name of the impacted user. 

Do you need contact information for you Travel Agency or Concur Administrator?