User having issues logging in

ianrau · ‎Oct 7, 2022

Hello,

We have a user in our system encountering this error:

I have verified his account information and see no discrepancies. User is reporting that they can log into Concur on their phone, but not on their laptop/desktop.

Please advise. Thank you!

KevinD · ‎Oct 13, 2022

@ianrau have them try these two options:

1. Clear their browser cache.

2. Try a different browser.

See if either of these two options help.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.