Solved: Unused Airline Ticket

lfrancis · ‎Oct 7, 2022

How long does it take for an unused airline credit to appear in the Concur profile after canceling the reservation?

KevinD · ‎Oct 13, 2022

@lfrancis from what I read on this subject, this would depend on whether or not your company is doing an unused ticket import or not. If they are, it could be something that runs as an automated job every day at a certain time (likely at night) or it might be something that is done manually at certain times of the day. And, it could be that the unused ticket import is not happening at all.

I would say that if you cancel a ticket, you would see it the next day, if the unused ticket import is occurring.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

KevinD · ‎Oct 13, 2022

@lfrancis from what I read on this subject, this would depend on whether or not your company is doing an unused ticket import or not. If they are, it could be something that runs as an automated job every day at a certain time (likely at night) or it might be something that is done manually at certain times of the day. And, it could be that the unused ticket import is not happening at all.

I would say that if you cancel a ticket, you would see it the next day, if the unused ticket import is occurring.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

lfrancis · ‎Oct 13, 2022

This is very helpful, thank you!