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EleanorWyatt
Occasional Member - Level 1

Unable to make air line booking through Concur

When I try to make my airline booking through concur I receive a message that Concur cannot make the reservations because of various reasons (one of them is that my company policy does not allow to make this reservation). This is the first time I am using Concur for air travel reservations. I do not know what I am doing wrong here. Can anyone shed some light here please.

 

Thanks

3 REPLIES 3
KevinD
Community Manager
Community Manager

@EleanorWyatt What are some of the other reasons you are receiving that are not allowing you to book your airfare? 

 

Also, our customers set up certain rules or requirements that need to be met when doing a travel booking. These rules are specific to your company and if you violate the rule in some way, you won't be able to book. For example, rules could be the class of ticket you are choosing, the price of the airfare, if the airline is not a preferred airline, etc.. There are all types of rules. 

 

If you provide some of the other reasons and the details of the flight you are trying to book, I can maybe offer some assistance.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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farnandez
Occasional Member - Level 1

I can say that it sounds like your company has some rules in place or policies that prevent you from selecting the flight you tried to book. It could be a number of things, such as; Class of ticket, price of ticket, country you are flying to, etc.. It is difficult to say.

GB WhatsApp

wudier
New Member - Level 1

I think you may be in the Concur system and your account does not have enough permissions to make ticket reservations. Some companies grant specific permissions and access levels to specific employees or positions. If you believe this is the issue, please contact your company's administration or speak with Concur's technical support team to find out how to get the proper permissions.