Unable to create a Travel Request

[aletellier]

[KevinD]

@aletellier Hello there. I know this will sound nitpicky, but do you mean a travel booking? A Travel Request is different from booking the actual trip. From your screenshot, I do not see the option for Request which should be right next to Travel at the top of your SAP Concur screen. 

If you do mean a travel booking, is the issue still happening?

[aletellier]

Hello: I mean booking a travel. Submitting for hotel booking $ is what I am trying to do. I am able to log all the information - dates and city - and after it starts searching it gets me this error message about my profile. 

[KevinD]

@aletellier your profile looks complete. Did you try calling your Travel Agency? They might be able to provide an explanation. If not, they can at least get your reservation completed for you.

[aletellier]

How can I determine who is my Travel Agency contact? I have not booked since early 2020 and never dealt with my agent directly. Thanks.

[KevinD]

@aletellier When you log in to SAP Concur, do you see a Company Notes section on the home screen? If so, that is usually where companies post contact information for their travel agency. Give that a look and let me know. 

[Zizou]

Hi @KevinD, basically i am facing same issue and receiving same error message even though i created my profile and updated all necessary information, i am not able to data from the tool.

regards, Zouhair 

[KevinD]

@Zizou I recommend reaching out to your travel management company and see if they can help. At a minimum, they can get your reservations booked.