We are experiencing a number of issues booking in Concur and Sabre, mostly hotels, for employees that have previously had no issues booking. Most of the time the error states something about the credit card being invalid or has an incorrect amount of digits. However, we have discovered that it is due to special characters in their profile. Examples: accent marks or hyphenated names, address direction or abbreviations that include a period (N., S., E., W., Dr.), comma in an international address; the list goes on. Once we fix it in their profile, it works fine. We have an HR feed (Workday) and have made no changes to our process. Did Concur change their configuration receiving the files, or previously allowed characters in address fields but no longer does?
