Re: Unable to approve the concur requests

kbala_01murugan · ‎May 17, 2022

Hi,

When I try approving the concur travel and claim requests with the comments, the request is not getting approved, instead stuck in the same page but getting approved with multiple try without comments.

KevinD · ‎May 19, 2022

@kbala_01murugan could you provide screenshots of the screen you go to for approvals and then once the item is open, take a screenshot of that screen too, please?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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kbala_01murugan · ‎May 20, 2022

Hi,
I've attached the approval page for your reference below. I'm unable to approve or move to next tab only when I enter the comments and the page remains after multiple trying of approving it.

Thanks,
Balamurugan

kbala_01murugan · ‎May 22, 2022

Hi,
Expecting for the good resolution.

kbala_01murugan · ‎May 23, 2022

Hi @KevinD
Any best solution for the above issue?

KevinD · ‎May 24, 2022

@kbala_01murugan I replied to your original post and requested that you provide screenshots of the page you are on when attempting to approve. If you could do that, I would appreciate it.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎May 25, 2022

@kbala_01murugan it sounds like from what @VndyMvn mentioned that clearing your browser's cache should clear up the issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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kbala_01murugan · ‎May 27, 2022

Hi @KevinD

I've already shared the requested screenshots above. Please check those and I've already tried clearing the browser caches, that doesn't work.

KevinD · ‎Jun 1, 2022

@kbala_01murugan in looking at your screenshot, the status of the Request says, "Pending Cost Object Approval". It is possible that for the cost object associated to the request, you are not the designated approver.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎Jun 1, 2022

@kbala_01murugan I did some looking at your site and for the Customer and Project ID combination listed on the Request, there is someone else listed as the Cost Object Approver, that is likely why you cannot approve it.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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VndyMvn · ‎May 24, 2022

Hi @KevinD . My manager is also unable to approve my concur travel requests. Any help would be great. Thanks in advance.

KevinD · ‎May 24, 2022

@VndyMvn could you provide a little more detail for me please? Are they not seeing a button to Approve the request or when they click Approve, nothing happens or they get an error?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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VndyMvn · ‎May 24, 2022

Hi @KevinD . Sorry - we were able to figure it out late last night. You can disregard my request.

Thanks!

KevinD · ‎May 24, 2022

@VndyMvn Great to hear. Do you mind sharing what the resolution was in case others might come across the same issue? 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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VndyMvn · ‎May 24, 2022

@KevinD no problem! We had to clear our cache in the web browser.

kbala_01murugan · ‎May 30, 2022

Hi @Kevin,

Any solution ?