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ashleyscott
Occasional Member - Level 2

UI Updates for Concur Travel

I book travel for a large number of employees using Concur every day and the latest UI updates (Oct 2023) make the system nearly impossible to use. Does anyone have any accessibility tips that will actually make flight costs visible? It is so hard to read this new text.

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5 REPLIES 5
KevinD
Community Manager
Community Manager

@ashleyscott you can try changing to the Evening version of the new theme. Go to Profile>Profile Settings>Other Settings>System Settings. The Appearance Settings is where you can change. If the color scheme doesn't change after you save, try signing out and signing back in. I believe also our dev team is aware of this and working on a fix.

 

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Thank you,
Kevin
SAP Concur Community Manager
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ashleyscott
Occasional Member - Level 2

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ashleyscott
Occasional Member - Level 2

Just as a follow up in case anyone else is having this problem, I tried this suggestion, and have now tested booking a trip using all 4 of the available appearance settings. 

 

Image of difficult to read flight pricing text in Morning Horizon is above in the OP.

Evening Horizon and Horizon High Contrast Black does solve that issue, but introduces another problem where you cannot see the city when adding a car/hotel, and you cannot see the fine print when booking a hotel. 

ashleyscott_0-1696886992349.png 

ashleyscott_1-1696887039736.png

Horizon High Contrast White seems to have the fewest readability problems in my opinion, though it is also not perfect. My primary complaint on it is that several of the confirmation screens use black text on a dark gray background (image cropped to remove personal identifying information). 

ashleyscott_2-1696887121933.png

It is crazy that such a widely used platform has so many basic accessibility issues. 

leedau
SAP Concur Employee
SAP Concur Employee

@ashleyscott Please make sure you report this to your Concur Administrator so that they can open a case in the SAP Concur Support portal. Do you need the contact information for your Concur Administrator?


Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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ziesemerjm
Occasional Member - Level 1

Agree with you.  The font and shading make it impossible to see the detail.