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I have a traveler that is attempting to book a flight. When selecting a seat (that is AA Gold level worthy for upgrade) she is being told "The option to select seats for a fee is a feature that is coming soon". How do we go about booking and upgrading her seat using Concur?
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@jholland I don't want to misspeak, so I would suggest calling your company's travel agency to have them book the reservation as they could possibly be able to select the proper seat for the traveler. They also might be able to tell you how to go about this going forward.
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She claims that for another traveler that is american airlines platinum it works fine for.
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@jholland hmmm...maybe because Platinum>Gold? 🙂
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@jholland Thank you for your post. Here is some FAQ information we have available. There is a new Concur Travel user experience which will provide a better experience for upgraded seating. It is up to your company and TMC when to enable it. Below is some information on Legacy Concur Travel which Parker University is using.
1. Travelers will not be granted preferred seats because of status through Concur Travel.
2. If charges are added for a seat, when would those come through? (i.e. at time of booking? at time of ticketing?) since these are not from Concur Travel, only the airline, correct?
If selecting a seat incurs a fee, a message similar to the one below will be displayed to the user in Concur Travel:
"Seat selection may incur a fee. See exact pricing per individual seat below."
3. If they choose a preferred seat, and their status allows them the seat without fee, how would the traveler know?
4. In my tests I never see exact prices for seats, am I missing something?
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@TriciaW . You state there is a new Concur Travel User Experience but do not state how to upgrade to it. We are currently having issues as well with our travelers and seat selection on multiple airlines when booking through Concur Travel and we are consistently having to contact our travel agency to book seats and then we are charged for that service. We are not booking Basic Economy or NDC flights because of issues with seat selections but now we are experiencing the issues on all flights.
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@sbaranchak hello there. I suggest speaking with either your assigned SAP Concur Customer Success Manager or your Travel Agency. From what I see, Concur Travel for your company is through your travel agency. They should be able to get you moved to the new travel experience.