Travel Request not available

[gary_hanks]

I am needing to book travel for the first time and I do not have the Travel Request option available. Who would I need to contact to have Travel added? Connected TripIt but nothing changed on Concur.

[JessicaL]

You will have to contact your Concur Administrator to update your profile to have access to travel. Usually, this information can be found on your Concur home page. But, if not, I recommend contacting IT or Finance and they should be able to direct you to the appropriate person.

Best,

[KevinD]

@gary_hanks @JessicaL is correct about contacting your site administrator. It most likely is that you didn't have this permission assigned to your profile. If you aren't sure who to contact, when you log in to SAP Concur, look in the Company Notes section. 

[gary_hanks]

Thank you, 

Where is the Company Notes section?

I was just promoted so this is most likely the reason. I just do not know who to contact.

[KevinD]

@gary_hanks log in to your SAP Concur profile. Once there, reference the screenshot below.

[gary_hanks]

Thank you, I just don't have anything like your screenshot. 

[gary_hanks]

I'm trying to find who I can contact for help. I'm working with my manager as well, just trying to see if I can be a help in the process. 

[KevinD]

@gary_hanks So, it appears you are in a travel rule class that is set to Expense only, which means you don't have access to the Travel tool. That's also why you aren't seeing the Company Notes. I'll send you a private message with the email address you should contact for Travel help. Check the little envelope icon in the upper right corner of this Community.

[Emily]

Hi Kevin 

Same thing happened to me.  I used to have the Travel tools but somehow lost access to it now.  Can you let me know to whom I should talk to? I have already checked with internal IT and finance but fruitless.    Thanks.

[KevinD]

@Emily when you log into SAP Concur do you see a Company Notes section? If so, there might be contact information there about who to contact for issues. Check that and let me know.

[Emily]

The Company Notes and the whole page is just "Expense" related now....

[KevinD]

@Emily just sent you a private message here on the Community. Check the envelope icon.