Still not fixed - New Concur Experience Error Code: ar-40000 when trying to book flights

[Apetry1027]

Is anyone still getting this error when trying to book flights in the New Concur Experience? My TMC said that Concur was supposed to have this error corrected no later than 30Jun2024. However, I am still getting this error when trying to book flights.

[KevinD]

@Apetry1027 I've reached out to my Travel contacts to see what the answer is to this. I'll let you know what I find out.

[Apetry1027]

@KevinD Thank you Kevin.

This what I received from my TMC this morning. Maybe you can confirm this.

[KevinD]

@Apetry1027 When your TMC contact says Online Support, is he talking about Concur Support or Sabre support? 

[Apetry1027]

@KevinD No Kevin. They are referencing the TMC online support staff.

[KevinD]

@Apetry1027 thank you for clarifying. 

[Apetry1027]

@KevinD You're welcome!

[NTS]

Hi @Apetry1027  and @KevinD 

We are in the same situation and we had to roll back to the old travel experience.

AR-400000 seems to be related to Ghost cards configuration. With the new travel experience only one Corporate Ghost Card can be set as Required in a Travel Configuration for a particular booking (flight, train,...).

Please check KB 000048505-EoT - Error: "Multiple required payment methods found. Please contact your company administrator.

Hope it helps

[KevinD]

@NTS this is very helpful. Thank you for posting it. 🙂