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New Member - Level 1

Profile Error…Birthdate invalid when trying to book flights

My birthdate is correct in the system. Anyone know a fix for this error message?

Error message…”we are unable to reserve the flight because the date of birth in your profile is invalid. Please correct the date of birth and try again.”

Community Manager
Community Manager

@Woodsman this is tough because your birthday gets all x-ed out when it is saved. However, if the birthdate is not in the correct format, it shouldn't have saved. Maybe try deleting the birthdate and re-enter. 


Also, have you called your company's travel agency? 


If the issue doesn't get resolved, you'll need to have your company's SAP Concur site admin submit a help ticket to Concur Travel Support.


The Company Notes section on the SAP Concur home screen has help and support links you can use.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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